“Cashless” Chaos Causes Customer Complaints; Carlucci and Critics Call for Conduent Contract Cancellation

The company that runs the cashless tolling system is being called out by area politicians. Among them, Rockland State Senator David Carlucci, who wants the New York State Thruway Authority to cancel its $72 million, three-year contract extension with Conduent, the private company that runs the cashless tolling system…

Audio: David Carlucci

Carlucci says Conduent’s mismanagement lead to the Amnesty program that had to clear 281,000 violations worth more than $1.4 million. In Florida, Carlucci says Conduent’s entire electronic system has been offline for about a month for maintenance, causing customers to get duplicate charges and sky-high fines.

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